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A process owner is the individual accountable for the performance of a process and for ensuring the process delivers value to its stakeholders. Process owners manage the requirements of process stakeholders, translate those requirements into process performance objectives, and oversee the entire process design and improvement lifecycle.
This Certified Agile Process Owner (CAPO) Certification training course describes process owner responsibilities and provides the education needed to oversee the design, reengineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Participants learn how to use Agile and Lean principles and practices to put in place ‘just enough’ process and how to continually align process performance with overall business goals.

Certified Agile Process Owner (CAPO) Certification Course

Course Code

GTDPO

Duration

2 Days

Course Fee

POA

Accreditation

Certified Agile Process Owner

 

Certified Agile Process Owner (CAPO) Certification with the DevOps Institute.

About the DevOps Institute: www.devopsinstitute.com

Successfully passing (65%) the 60 minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Process Owner. The certification is governed and maintained by the DevOps Institute; exams are delivered through an independent, global examination partner.

Target Audience

  • Process owners
  • Process managers
  • Employees and managers responsible for designing, reengineering or improving processes
  • Consultants guiding their clients through process improvement initiatives
  • Anyone responsible for:

        – Managing process-related requirements
        – Ensuring the efficiency and effectiveness of processes
        – Maximizing the value of processes

Attendee Requirements

  • Completion of pre-class assignment
  • Familiarity with Scrum
  • Familiarity with IT and IT services

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Course Description

A process owner is the individual accountable for the performance of a process and for ensuring the process delivers value to its stakeholders. Process owners manage the requirements of process stakeholders, translate those requirements into process performance objectives, and oversee the entire process design and improvement lifecycle.
This Certified Agile Process Owner (CAPO) Certification training course describes process owner responsibilities and provides the education needed to oversee the design, reengineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Participants learn how to use Agile and Lean principles and practices to put in place ‘just enough’ process and how to continually align process performance with overall business goals.

Course Outline

Course Objectives:

The learning objectives for CAPO include an understanding of:

  •     Basic Agile and Agile Service Management concepts
  •     Process owner role and responsibilities
  •     Managing and prioritizing a process backlog
  •     Creating and utilizing user stories
  •     Collaborating with process stakeholders and other process owners
  •     Overseeing Agile process design and improvement activities
  •     Managing organizational change activities
  •     Monitoring and measuring process performance
  •     Conducting process reviews and identifying improvements

 

Course Material:

  • Sixteen (16) hours of instructor-led training and exercise facilitation
  • The Agile Service Management Guide and Scrum Guide (pre-class resources)
  • Digital Learner Manual (excellent post-class reference)
  • Participation in unique hands-on exercises designed to apply concepts
  • Sample documents, templates, tools and techniques
  • Access to additional sources of information and communities

 

Exam

Successfully passing (65%) the 60 minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Process Owners. The certification is governed, administered and maintained by the DevOps Institute.

Learning Path
  • There are a number of options. Please Contact Us for further details.
Ways to Attend
  • Attend a public course, if there is one available. Please check our Schedule, or Register Your Interest in joining a course in your area.
  • Private onsite Team training also available, please Contact Us to discuss. We can customise this course to suit your business requirements.

Private Team Training is available for this course

We deliver this course either on or off-site in various regions around the world, and can customise your delivery to suit your exact business needs. Talk to us about how we can fine-tune a course to suit your team's current skillset and ultimate learning objectives.

Private Team Training | Contact us

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Private Team Training

Our instructors are specialist consultants with vast real world experience and expertise allowing them to design and deliver client-focused courses for your organisation.

Learn more about our Private Team Training

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