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This Certified Agile Service Manager (CASM) Certification training course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

As Dev and Ops have been working in parallel with Dev focused on Agile/Scrum and Ops focused on ITSM/ITIL, this course strives to bring together individual achievements to deliver full business value. The course cross-pollinates Agile and ITSM practices to support end-to-end Agile Service Management so Dev starts to manage services instead of products and Ops and ITSM become more agile by scaling to “just enough” process leading to improved flow of work and time to value.

Agile Service Management helps IT to meet customer requirements faster, improve the collaboration between Dev and Ops, overcome constraints in process workflows by taking an iterative approach to process design that will improve the velocity of process improvement teams to get more done.

This course positions learners to successfully complete the Certified Agile Service Manager exam.


COURSE OBJECTIVES

The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:

  •     What does it mean to “be agile?”
  •     The Agile Manifesto, its core values, and principles
  •     Agile concepts and practices including ITSM, Kanban, Lean and DevOps
  •     Learn about SCRUM from a product and process perspective
  •     Agile thinking and values into service management
  •     Scrum roles, artifacts, and events as it applies to both products and processes
  •     The two aspects of Agile Service Management:
  •     Agile Process Improvement–ensuring processes are lean and deliver “just enough” control
  •     Agile Process Design–applying Agile practices to process design projects

 

About the DevOps Insitute: www.devopsinstitute.com

The DevOps Institute (DOI) is bringing enterprise level DevOps training and certification to the IT market. Working with thought leaders from the DevOps community, the IT Service Management field and the IT training market, the DevOps Institute is setting the standard in quality for enterprise grade DevOps education and training.

ITIL© is a registered trademark of Axelos Limited.

Certified Agile Service Manager (CASM) Certification

Course Code

GTCASM

Duration

2 Days

Course Fee

POA

Accreditation

Certified Agile Service Manager

 

Certified Agile Service Manager (CASM)® is a certification accredited by DevOps Institute. DevOps Institute is a community of practice whose intent is to codify and certify education around emerging DevOps practices. The purpose of this certification and its associated course is to impart, test and validate knowledge of Agile Service Management and Scrum basic vocabulary, principles and practices.

The Certified Agile Service Manager (CASM) certification is intended to equip individuals with an understanding of how to apply Agile and Agile Service Management concepts in the design and improvement of ITSM processes. A Certified Agile Service Manager (CASM) is the operational equivalent of a ScrumMaster.

This certification is administered and maintained by DevOps Institute.

About the DevOps Institute: www.devopsinstitute.com

Target Audience

  • Anyone interested in learning about Agile and Scrum from a products and process perspective
  • Process owners and process designers
  • Developers who are interested in helping make processes more agile
  • Managers who are looking to bridge multiple practices into a DevOps environment
  • Employees and managers responsible for designing, re-engineering or improving process
  • Consultants guiding their clients through process improvement and DevOps initiatives
  • Internal and external suppliers Process stakeholders

Attendee Requirements

  • There are no formal prerequisites for this course.

Expand all

Course Description

 

This Certified Agile Service Manager (CASM) Certification training course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

As Dev and Ops have been working in parallel with Dev focused on Agile/Scrum and Ops focused on ITSM/ITIL, this course strives to bring together individual achievements to deliver full business value. The course cross-pollinates Agile and ITSM practices to support end-to-end Agile Service Management so Dev starts to manage services instead of products and Ops and ITSM become more agile by scaling to “just enough” process leading to improved flow of work and time to value.

Agile Service Management helps IT to meet customer requirements faster, improve the collaboration between Dev and Ops, overcome constraints in process workflows by taking an iterative approach to process design that will improve the velocity of process improvement teams to get more done.

This course positions learners to successfully complete the Certified Agile Service Manager exam.


COURSE OBJECTIVES

The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:

  •     What does it mean to “be agile?”
  •     The Agile Manifesto, its core values, and principles
  •     Agile concepts and practices including ITSM, Kanban, Lean and DevOps
  •     Learn about SCRUM from a product and process perspective
  •     Agile thinking and values into service management
  •     Scrum roles, artifacts, and events as it applies to both products and processes
  •     The two aspects of Agile Service Management:
  •     Agile Process Improvement–ensuring processes are lean and deliver “just enough” control
  •     Agile Process Design–applying Agile practices to process design projects

 

About the DevOps Insitute: www.devopsinstitute.com

The DevOps Institute (DOI) is bringing enterprise level DevOps training and certification to the IT market. Working with thought leaders from the DevOps community, the IT Service Management field and the IT training market, the DevOps Institute is setting the standard in quality for enterprise grade DevOps education and training.

ITIL© is a registered trademark of Axelos Limited.

Course Outline

The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:

  •         What it means to “be agile”
  •         The Agile Manifesto, its core values and principles
  •         Agile concepts and practices including ITSM, Kanban, Lean and DevOps
  •         Scrum roles, artifacts and events as it applies to both products and processes
  •         The two aspects of Agile Service Management
  •         Agile Process Improvement —ensuring processes are lean and deliver “just enough” control
  •         Agile Process Design—applying Agile practices to process design projects

 

Course/ Student Materials:

  •     Sixteen (16) hours of instructor-led training and exercise facilitation
  •     The Agile Service Management Guide and Scrum Guide (pre-class resources)
  •     Learner Manual (excellent post-class reference)
  •     Participation in unique hands-on exercises designed to apply concepts
  •     Sample documents, templates, tools and techniques
  •     Access to additional sources of information and communities
Exam
  • Successfully passing (65%) the 60 minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Service Manager. The certification is governed, administered and maintained by the DevOps Institute.
  • No prerequisites / open book exams / web exams / 25 min more for non english native.
  • Certified Agile Service Manager (CASM) uses the Bloom Taxonomy of Educational Objectives in the construction of both the learning content and the examination.

    The Certified Agile Service Manager exam contains Bloom 1 questions that test learners’ knowledge of Agile Service Management vocabulary terms and concepts.

Learning Path
  • Please contact us to discuss which course best suits you.
Ways to Attend
  • Attend a public course, if there is one available. Please check our schedule, or register your interest in joining a course in your area.
  • Private onsite Team training also available, please contact us to discuss. We can customise this course to suit your business requirements.

Private Team Training is available for this course

We deliver this course either on or off-site in various regions around the world, and can customise your delivery to suit your exact business needs. Talk to us about how we can fine-tune a course to suit your team's current skillset and ultimate learning objectives.

Private Team Training | Contact us

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Our instructors are specialist consultants with vast real world experience and expertise allowing them to design and deliver client-focused courses for your organisation.

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