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Why take this course?

Rich functionality is worth little if the user can’t access it. Progressive testing of Web sites and software applications is critical for creating user centered designs.

This Practical Usability Testing training course provides quick and practical testing techniques that you can use to help move the design into compliance with the users’ needs, limitations, mental models and cognitive styles. This two-day comprehensive course gives designers and developers tools and techniques to observe how users experience their interfaces. You will learn essential testing techniques ranging from simple paper prototype tests to cutting-edge remote testing using advanced tool sets, so that you can successfully moderate your usability tests.

 

What you’ll learn

  • How to design, analyze, and present results of tests
  • Refine your facilitation technique
  • Remote testing
  • Comparison tests
  • How to use server logs for usability

 

Course Objectives

Participants will learn to:

  • Survey the scope of usability issues
  • Know the four factors that drive your testing
  • Know the appropriate test and when to use it
  • Learn tests that uncover problems with content organization, task flow, and brand strategy
  • Conduct performance-based tests using paperand functioning prototypes
  • Review advanced prototype testing that adds precision to your performance measures
  • Design and conduct a remote test
  • Learn to analyze Web traffic logs
  • Review a 10-point checklist of the critical components of a successful usability test plan

Practical Usability Testing

Course Code

GTCUAPUT

Duration

2 Days

Course Fee

POA

Accreditation

N/A

 

Advantages of HFI Certification

  • Get certified by the world's leading user-centered design firm and become a recognized UX authority
  • Help your company increase user satisfaction inproducts and services
  • Join CUA Central – exclusive online community for CUAs and CXAs
  • Achieve growth and progress in your career path

HFI offers two kinds of certification, each requiring anexamination to demonstrate mastery. Moreover, HFIoffers optional courses to help you prepare for each exam.

CUA Certification

Become a Certified Usability Analyst™ (CUA) with HFI’scertification program. CUAs must pass an examination demonstrating their mastery in all key areas of interface usability. This certification is supported by the following courses:

Course 1.   User Experience (UX) Foundations

Course 2.   User-Centered Analysis and Conceptual Design

Course 3.   The Science and Art of Effective Web and Application Design

Course 4.  Practical Usability Testing

CXA Certification

The Certified User Experience Analyst™ (CXA) certification indicates advanced skills in persuasion,innovation, strategy, and institution alization of UX. CUA certification is required to take the CXA exam. This certification is supported by the following courses:

Course 1.   How to Design for Persuasion, Emotion,and Trust (PET design™)

Course 2.   The PET Architect

Course 3.   Omni-Channel UX Strategy and Innovation:An Ecosystem & Future Modeling Approach

Course 4.  How to Support Institutionalization of aMature UX Practice

Target Audience

  • Usability practitioners, website/intranet developers, application developers, interface designers, project managers, quality control personnel, market researchers, and graphic artists.

Attendee Requirements

  • There are no prerequisites to attend this course

Expand all

Course Description

Why take this course?

Rich functionality is worth little if the user can’t access it. Progressive testing of Web sites and software applications is critical for creating user centered designs.

This Practical Usability Testing training course provides quick and practical testing techniques that you can use to help move the design into compliance with the users’ needs, limitations, mental models and cognitive styles. This two-day comprehensive course gives designers and developers tools and techniques to observe how users experience their interfaces. You will learn essential testing techniques ranging from simple paper prototype tests to cutting-edge remote testing using advanced tool sets, so that you can successfully moderate your usability tests.

 

What you’ll learn

  • How to design, analyze, and present results of tests
  • Refine your facilitation technique
  • Remote testing
  • Comparison tests
  • How to use server logs for usability

 

Course Objectives

Participants will learn to:

  • Survey the scope of usability issues
  • Know the four factors that drive your testing
  • Know the appropriate test and when to use it
  • Learn tests that uncover problems with content organization, task flow, and brand strategy
  • Conduct performance-based tests using paperand functioning prototypes
  • Review advanced prototype testing that adds precision to your performance measures
  • Design and conduct a remote test
  • Learn to analyze Web traffic logs
  • Review a 10-point checklist of the critical components of a successful usability test plan
Course Outline

1. Introduction

  • The purpose of usability testing
  • Usability testing is an essential form of feedback
  • Why testing is critical
  • Why even good designers get it wrong the first time
  • Benefits of testing early and often

Exercise: Conduct a mini-usability test on a Web site

 

2. Designing a Usability Test

  • Types of usability tests
  • Summative vs. formative tests
  • How to formulate a solid test strategy
  • The right number of participants
  • Writing tasks for a usability test
  • Overview of the testing process

            • planning

            • conducting

            • analyzing

            • sharing & implementing results

  • Usability labs

Exercise: Develop task wording for a usability test

 

3. Early Prototype Testing

  • What can you gain from an early prototype test
  • Purpose and advantages of prototypes
  • Reverse card-sort technique
  • Performance-based testing
  • Testing the brand and affordance

Exercise: Hands-on exercise performing an early prototype test

Exercise: Visual affordance test

Exercise: Brand design test

Exercise: Reverse card sort

 

4. Advanced Prototype Testing

  • What can you gain from an advanced prototype test?
  • Setting usability criteria and performance metrics
  • Using performance rating instruments

Exercise: Hands-on exercise performing an advanced prototype test

 

5. Analysis and Reporting

  • Capturing session data
  • Compiling and tabulating data
  • Analyzing findings
  • Creating recommendations
  • Presenting data
  • Techniques to convince

Exercise: Prioritize test findings

 

6. Remote Testing

  • When to do remote testing
  • Major obstacles to overcome
  • Real benefits
  • Available online tools

Exercise: Performing unmoderated and moderate dremote tests

 

7. Comparative Studies

  • Purpose of comparison studies
  • Overview of how to conduct a within-subjects andbetween-subjects comparison study
  • How to analyze results from a comparison study

 

8. Live Site Analysis

  • How to make the most out of Web logs and server data
  • Taking advantage of direct user feedback

 

9. Refining your Technique

  • Enhancing your moderating techniques
  • Responding to difficult testing situations
  • What makes a good moderator

Exercise: Rewriting probing usability testing questions

 

10. Ten-Point Usability Checklist

  • Practical points for conducting a usability test
  • Allows you to:

            • eliminate the risk of testing and not getting answers to your questions

            • focus on the question and not the implementation of the test

            • maximize your effort and leverage your budget

Exercise: UT scoping

Case problem using the 10-point checklist

Learning Path
  • There are a number of options, please contact us for further information.
Ways to Attend
  • Attend a public course, if there is one available. Please check our schedule, or register your interest in joining a course in your area.
  • Private onsite Team training also available, please contact us to discuss. We can customise this course to suit your business requirements.

Private Team Training is available for this course

We deliver this course either on or off-site in various regions around the world, and can customise your delivery to suit your exact business needs. Talk to us about how we can fine-tune a course to suit your team's current skillset and ultimate learning objectives.

Private Team Training | Contact us

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Private Team Training

Our instructors are specialist consultants with vast real world experience and expertise allowing them to design and deliver client-focused courses for your organisation.

Learn more about our Private Team Training

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