Benefits for Organisations
Enhanced stability and reliability of services
Better understanding of how production services work
Increased balance between technical investment in reliability and customer experience
Greater appreciation of the operational impact of services in development teams
Improvements in staff morale and retention
Benefits for Individuals
Improved work balance with ring-fenced time for improvement
Less stressful on-call experiences and a reduction in overall call-out volumes
Broader skills-based capabilities that leverage the latest in automation
Improvement in workplace culture
Opportunities for “shifting left” and helping to ensure development teams deliver more reliable services
Recent Testimonials for this course:
“Great instructor, who encouraged active participation. The breakout groups and exercises kept the group engaged and the content relevant to our own products”. Live Online January 2022